Deal Skipper
CV

Open to selected global opportunities

Transforming business processes into intelligent digital workflows.

I help organizations improve how work gets done — through automation, AI, data, enterprise technology and continuous improvement.

From IT support and systems administration to enterprise automation — now designing and governing solutions with business teams across Europe, South America, Asia and Africa.

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Deal Skipper, Global Process Automation Expert, Nairobi, Kenya

About

I bridge the gap between technology and business processes.

I did not start out in continuous improvement. I started at the help desk — fixing what was broken, keeping systems running, and learning how an organization actually works by watching where it gets stuck.

That vantage point turned out to be the useful one. Sitting inside enterprise IT, you see the same request arrive a hundred times. You see the spreadsheet that four departments rebuild every month. You see which approvals exist because they protect something, and which exist because nobody has questioned them since 2014.

Over seven years my work moved outward from the systems themselves — network and server administration, then enterprise IT, then automation, analytics, project management and AI. Each step added a way to answer the same question: why is this harder than it needs to be?

Today I define and manage the automation pipeline for finance and business processes at SGS, building on UiPath, Automation Anywhere and Power Automate, integrating with SAP, Oracle and SharePoint, and using Celonis and Signavio process mining to decide what is actually worth automating. The combination is the point: technology, business process, data, automation and continuous improvement are usually treated as separate specialisms. Most problems worth solving sit exactly where they overlap.

Career evolution

IT Support
2018 · Where it started
Systems Administration
Windows · Linux · Active Directory
Network & Infrastructure
SolarWinds · PRTG · VPN
Enterprise Technology
Microsoft 365 · SharePoint
Automation
Power Automate · UiPath · Automation Anywhere
Data & Analytics
Power BI · KPI reporting
Process Mining
Celonis · Signavio
Intelligent Automation & AI
Today · Global remit

Current role

Global Process Automation Expert

Driving digital transformation, process optimization and automation across Finance Shared Services — identifying improvement opportunities, designing scalable solutions, implementing automation technologies and delivering measurable business value.

SGS Finance Shared Services Centre Continuous Improvement March 2026 — Present Remote

Where the work happens

Finance and business operations run at volume. That makes them the right place to ask which work genuinely needs a person, and which work only needs a decision someone already made. I own the automation pipeline end to end — from spotting the opportunity to governing the bot that replaces the manual step.

Impact areas

Automation pipeline

  • Define and manage the end-to-end automation pipeline
  • Identify, assess and prioritise high-impact opportunities across finance and business processes
  • Translate business requirements into scalable automation designs
  • Continuously evaluate and optimise existing automations for performance and long-term value

Build & delivery

  • Deliver solutions on UiPath, Automation Anywhere and Power Automate
  • Design, develop, test, deploy and maintain RPA solutions
  • Run SIT and UAT against governance and security standards
  • Extend bot capability with Python and JavaScript

Process mining & analytics

  • Apply Celonis and Signavio to locate inefficiency with evidence, not opinion
  • Prioritise the work that actually moves the needle
  • Build Power BI dashboards leaders can act on
  • Turn what the business measures into decisions it can make

Enterprise integration

  • Integrate automation with SAP and Oracle ERP systems
  • Connect SharePoint Online and Microsoft Lists into automated workflows
  • Improve data accuracy, reporting quality and operational efficiency
  • Drive ERP-integrated automation initiatives

Governance & documentation

  • Write and maintain PDDs and SDDs to governance grade
  • Maintain SOPs and automation governance frameworks
  • Partner with IT, data and security teams on secure, compliant implementation
  • Keep automation auditable by design

Global stakeholders

  • Partner with teams across South America, Europe, Asia and Africa
  • Align solutions to global operational needs, not one region's habits
  • Facilitate workshops and working sessions
  • Present findings and recommendations to decision-makers

Change management

  • Lead adoption through user training and knowledge material
  • Support teams through the transition to automated ways of working
  • Make sure the people who inherit a solution can run it

What I optimise for. Fewer manual hours, faster cycle times, cleaner data, and teams that trust the tools they use every day. Adoption is the measure — an automation nobody trusts is an automation nobody uses.

Track record

Where this came from

Jan 2022 — Mar 2026 4 yrs 3 mos
Nairobi County · On-site

Information Technology Specialist

SGS · Full-time

Network & system administration

  • Managed corporate network performance with SolarWinds and PRTG
  • Maintained routers, switches, firewalls and VPNs for secure connectivity
  • Ran server patch management and backup strategy

Support & training

  • Provided 1st and 2nd line support, remote and on-site
  • Ran IT awareness training on security and compliance
  • Communicated IT projects so every stakeholder could follow them

Procurement & vendors

  • Negotiated IT purchases against exact technical specifications
  • Managed third-party contracts and service-level agreements

Data, projects & billing

  • Built Power BI and Excel reporting for business analysis
  • Acted as technical expert on IT projects and compliance audits
  • Prepared technical specifications for tenders
  • Stepped into the Billing Manager role, overseeing billing automation and accuracy
  • Automated processes to cut manual workload

Automating billing and reporting from inside the IT function is what built the case for the global automation role — the opportunities were visible from the help desk long before there was a mandate to fix them.

Mar 2021 — Jan 2022 11 mos
Isinya, Kajiado County · On-site

System Administrator

SGS · Contract

  • Installed, configured and maintained enterprise Windows and Linux systems
  • Ran patching, security updates and network monitoring for high availability
  • Managed application deployments from development through to production
  • Assisted User Acceptance Testing for patches, enhancements and new systems
  • Built preventive maintenance schedules for IT infrastructure
  • Served as Quality, Safety, Health and Environment (QSHE) Representative
  • Served as Operational Integrity (OI) Representative
Nov 2020 — Mar 2021 5 mos
Nairobi County · On-site

IT Technical Support Head

DN Solutions Limited · Full-time

  • Led and managed all technical projects in the company
  • Conducted IT audits and gave strategic recommendations to client companies
  • Assessed client technology needs and recommended solutions
  • Delivered first-time setup, configuration and training for new IT products
  • Held responsibility for availability, integrity and security of company IT systems
Jul 2019 — Jul 2020 1 yr 1 mo
Nairobi County · Hybrid

IT User and Site Support Technician

Ramco Group · Full-time

  • Provided technical support across company-wide IT functions
  • Maintained Wi-Fi, LAN and VoIP phone systems
  • Managed user access rights and permissions in Active Directory
  • Ran system backups and data security protocols
  • Managed ICT projects for clients and coordinated software vendors
May 2019 — Jul 2019 3 mos
Nairobi County · On-site

IT Technician — Volunteer (SIDAREC)

Ghetto Radio 89.5 FM

  • Ran day-to-day IT operations for studio and office networks
  • Provided live broadcast support, troubleshooting audio, network and equipment faults
  • Oversaw Wi-Fi and wired connectivity, inventory and asset management
  • Acted as ICT consultant on new system deployment and infrastructure improvement
Jun 2018 — May 2019 1 yr
Kilifi County · On-site

Information Technology Intern

National Health Insurance Fund (NHIF), Kenya · Apprenticeship

  • Served as primary IT contact at the NHIF Kilifi branch
  • Supported users through registration, claims processing and system use
  • Ran training sessions for new users on NHIF software and digital tools
  • Compiled reports on IT operations, system efficiency and customer feedback

Leadership

Technology + people + process + business outcomes.

Improvement work fails on adoption far more often than it fails on engineering. Most of leading it is making sure the people who own the process want the change to succeed.

Coordinating champions

I coordinate continuous improvement champions across functions — the people who carry improvement into their own teams long after a project closes.

Global stakeholders

Working across regions and time zones with finance operations, process owners, IT, data and security teams to agree what good looks like before anything is built.

Technical leadership

Setting the technical direction on automation initiatives, assessing feasibility honestly, and saying no to automation that would cement a bad process.

Change management

Guiding teams through technology adoption — training, documentation and the patient work of turning a new tool into a normal habit.

Facilitation

Running workshops and process mapping sessions where the people doing the work describe how it really happens, not how the manual says it happens.

Knowledge sharing

SOPs, user guides and training material so capability outlives any single person — including me.

International

Trained across three continents.

Professional programmes completed in person in Kenya, Spain and Poland.

🇪🇸

Valencia, Spain · May 13 — June 16, 2026

Green Belt School — Lean Six Sigma

SGS Productivity by Leansis

38 hours of in-person training, certified as a Lean Six Sigma Green Belt under UNE-ISO 18404:2017. This is where the discipline behind my improvement work comes from: separate value from waste, map it honestly, then change the process rather than decorating it.

Lean cultureValue vs waste Business strategyBalanced scorecards Team leadershipKaizen A3 problem solvingProcess mapping SIPOCValue stream mapping Process reengineeringKanban PDCAVisual management Operational excellence
🇵🇱

Katowice, Poland · July 2026

Project Management Bootcamp

SGS

Completed PM101, PM102 and PM103. Automation initiatives are projects before they are solutions — they need a plan, a sponsor, a risk register and a way to say when they are finished.

Project managementProject planning Stakeholder managementRisk management Project deliveryGovernance

Achievements

Recognition and record.

Guinness World Records™

14,075

Participants

Participant in a record-setting event

Took part in a Guinness World Records™ event for the most users in an artificial intelligence video lesson, on 15 July 2026 — organised by Kanz with the Ministry of Human Resources and Social Development, Saudi Arabia.

Verify certificate Kanz AI portfolio

Certificate ID · KANZ-GWR-EA9AD1B6B0

Top 5%

Technical Analyst — EDI & SAP Integration

Pro5.aiFebruary 2025

Completed the Pro5 AI interview assessment and earned recognition as a Top 5% professional for demonstrated real-world proficiency in Technical Analyst — EDI & SAP Integration.

EDIX12 EDIFACTSAP IntegrationData transformation TroubleshootingEnterprise systems
Gold rated

Kanz AI Portfolio

My Kanz AI portfolio holds a Gold rating — the highest rating available. It sits alongside the rest of my work in AI, automation and AI-assisted productivity: using these tools seriously enough to know where they help and where they do not.

try.ka.nz/ai/dealskipper

Education

Bachelor of Business and Information Technology

Zetech UniversityMay 2023 — May 2025

Second Class Honours — Upper Division

Diploma in Information Technology

Pwani UniversitySep 2017 — Dec 2019

Credit I

Capability

What I work with.

Search to find a specific tool or method.

Automation

Power AutomatePower Apps RPAUiPath Automation AnywhereBusiness Process Automation Workflow ManagementProcess Automation Copilot StudioAI Agents PDD & SDDSIT & UAT Automation Governance

Process mining & ERP

CelonisSignavio Process MiningSAP OracleERP Integration EDIX12 EDIFACTData Transformation

Data & analytics

Power BIExcel Data AnalyticsBusiness Intelligence Data VisualizationKPI Reporting Dashboard DevelopmentProcess Analytics

Artificial intelligence

Artificial IntelligenceGenerative AI AI for BusinessChatGPT Microsoft CopilotGoogle Gemini Prompt Engineering

Process improvement

Lean Six SigmaLean Office KaizenProcess Mapping SIPOCValue Stream Mapping A3 Problem SolvingPDCA Process ReengineeringContinuous Improvement Operational Excellence

Enterprise technology

Microsoft 365SharePoint Online Microsoft ListsAzure Active Directory Microsoft Entra IDWindows Server LinuxServer Administration System AdministrationEnterprise IT SolarWindsPRTG VPNVoIP ITIL v4

Security

Network SecurityEndpoint Security FirewallsAccess Controls Security PoliciesNetwork Defense IT Governance

Programming & scripting

PythonJavaScriptVBA

Project management

Project ManagementStakeholder Management Risk ManagementChange Management Project GovernanceDocumentation

Working style

LeadershipCommunication Problem SolvingAnalytical Thinking TrainingFacilitation Remote CollaborationStakeholder Management

Selected work

Projects

All projects

From the field

Latest activities

All activities

Credentials

Certifications

Full library

Insights

Notes from the work

Practical lessons from the intersection of IT, automation, AI, data and continuous improvement.

All insights

Professional ecosystem

Swifts Global Pioneering Technologies

Alongside my corporate role I work within an IT and technology ecosystem — Swifts GPT — covering IT consulting, technology solutions, infrastructure and digital services. It keeps me close to the delivery end of the work, where the constraints are real.

swiftsgpt.com

Contact

Have a process worth improving?

Whether you want to automate repetitive work, improve reporting, modernize operations or explore where AI actually fits — let's talk.

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